For your package to be collected, it is essential that you have all the necessary documents printed. These documents must go together with your package during its collection.
Follow the steps below to access the documents:
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Locate the menu icon in the upper left corner of your screen and click on it. In the dropdown menu, select "Follow up > Quotations & Shipments".
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In the Shipments tab, find the one you want to check.
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In the "Actions" column on the right side of the screen, click on the first icon to the left (the one that represents a document).
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In the "Documents" section, click on the name of the document you want to download or view.
Recommended Documentation:
- 1 copy of the AWB (barcode document)
- 5 copies of the Commercial Invoice
- 1 copy of the Packing List
- 1 copy of the Non-Hazardous Object Declaration
- 1 copy of the Declaration of Individual Shipper (only for shipments from individuals)
- 1 copy of the company-issued Invoice (for shipments from businesses)
You are now ready for your package to be collected!
Remember:
- Sign all copies of the documents.
- You don't need to attach the documents to the package. Just have them ready to hand over at the time of collection.
- Make sure the box is well sealed to protect its contents during transport.
For Growth Ship and Super Ship clients:
To ensure you always have the correct documents in the right quantities without needing to select them each time, you can set the number of copies required for each shipment, either individually or in bulk. Learn how here.
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