Shipment Collection

Scheduling the collection of your package is quick and straightforward, as indicated by these steps:

Go to the main menu in the upper left corner of your screen and select “Accompany > Quotations & Shipments”.
On the Shipments tab, you will find a list of all the shipments you have created.
If the AWB (Air Waybill) column still shows a value of zero, it means the payment is currently being processed. It may take a few minutes for the information to update.
Select the shipment for which you want to schedule the collection.

In the “Actions” column on the right side of the screen, click on the calendar icon.
Choose a date for a carrier representative to pick up the package from your warehouse distribution center.
If necessary, add specific instructions for the carrier.
Click on “Make Scheduling” and you're done!

For a smooth collection, make sure you have the necessary documents at hand.
If your postal code does not have a collection service available, contact us to explore redirection options.
Some carriers only allow you to schedule pickups for the next business day.
Depending on the sender's location, the collection might occur up to 72 hours after the selected date.
An adult must be available to hand over the package to the carrier representative, along with the printed documents.
Carriers do not pick up packages on holidays or weekends. Collections are performed during business hours (between 8:00 AM and 8:00 PM).

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