Sometimes, delays are caused by factors like weather or customs clearance. If your package is delayed, we recommend first logging into your ShipSmart account and checking your shipment tracking.
The tracking information will show your shipment's location and the possible reason for the delay. Additionally, for more precise and recent updates, you can use your AWB number to check your shipment's status directly on the carrier's website.
If you cannot resolve the issue by checking the tracking, feel free to contact our support team. We'll provide more specific information about your shipment and help you find a solution to the delay.
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